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Martin Tabachnik

 

20 Feb 2015

“Louise,

I am extremely impressed with Scratch Magic for several reasons:

• You are organized and punctual and offer a very professional service;
• You and your staff are friendly and courteous and a pleasure to deal with;
• The standard of your repair work is excellent and the cost is a quarter of conventional repair shops;
• You are fair and not greedy. When I offered both you and your repairer who was here today, to pay extra if required, both of you refused.

All in all an excellent service and I will recommend you to my family, friends and work colleauges.

Thanks so much.

Kind Regards,

Martin Tabachnik
Managing Director – Shoes & Sox

Rob G

 

19 Dec 2014

“Hi Louise,

A short note to thank you for the prompt and professional service provided by Scratch Magic.

James did a marvellous job and the results are fantastic. All evidence of my car park encounters have completely gone and the car looks brand new again.

I will have no hesitation recommending Scratch Magic to friends and work colleagues when opportunities arise and I will certainly give you a call in the future if any more of those car park columns jump out at me.”

Regards,
Rob G

Jennifer Brooker

 

15 Dec 2014

“Dear Louise,

I’ve written this recommendation of your work to share with other LinkedIn users.

Details of Recommendation: “Louise’s company Scratch Magic is a mobile professional car surface repair business. I have utilised Louise and her team on more than one occasion particularly after my car has been parked in CBD car parks. By maintaining my car I help keep it’s financial value.
I have also used Louise’s service for my family and I am very happy to continue recommending Scratch Magic, as everyone I know that has used Scratch Magic has had a positive, professional experience.”
Service Category: Repair of Car
Year first hired: 2009 (hired more than once)
Top Qualities: Great Results, Expert, High Integrity”

Jennifer Brooker

Gordon

 

30 Nov 2014

“Hello Louise,

I want to thank you and James for the prompt service and the wonderful job.

I am always impressed with the speed and the quality of the work.

Thanks again!”

Gordon

Manuel Keppeler

 

17 Nov 2014

“Dear Louise,

I’ve written this recommendation of your work to share with other LinkedIn users.

Details of the Recommendation: “I have consulted Louise and her team from Scratch Magic to clean up hail dents on the bonnet of my car as well as scratch marks on the bumper.
From the first point of interaction on the phone Louise had a very professional approach and I could instantly notice that she’s an expert within her field by the way she was asking questions and directing the project along.

The results after the job was carried out were very satisfying to me and I felt that the amount of money I paid was certainly justified for the outcome. The bonnet was repainted entirely and one cannot spot the difference between the original and the restoration job done by Louise’s team.

I can only recommend Louise and her team from Scratch Magic. Keep up the good work!”
Service Category: Automotive Repair & Maintenance
Year first hired: 2012
Top Qualities: Great Results, Expert, High Integrity”

Manuel Keppeler

Richard Forrest

 

14 October 2014

“Dear Louise,

I’ve written this recommendation of your work to share with other LinkedIn users.

Details of the Recommendation: “I have used Scratch Magic on several occasions. Every time, the service has been prompt, high quality and GREAT value for money. They come to you so you are only without your car for a couple of hours. And… once it has been repaired, I’ve never been able to see where the original scratch has been. It seems that no job is too small and you don’t have to wait weeks before they can do the work. A fabulous and very reliable service, I’d recommend Louise and Scratch Magic to anyone – and I often do!”
Service Category: Car Paint repair
Year first hired: 2007 (hired more than once)
Top Qualities: Great Results, Personable, Good Value”

Richard Forrest

Sandra M

 

30 Sept 2014

“Dear Louise,

Just wanted to thank you for the job on my Honda today. James was wonderful, on time, friendly and hard working. The car looks magic as you said, and I am really happy.”

Regards,
Sandra M
Ps Will definitely recommend you and congrats on a good employee

Kathryn Barton

 

19th August 2014

Hello!!!!

Louise. What can I can I say? Bloody miracle! You promised showroom, and I swear, it never looked as good way back then!

Mike over the moon! So happy … I saw him smile, he don’t do that too often!

Christian was FABULOUS, as was the lovely James. And James did too do the crease. Not a mark on it. Mike reckons we’ll just keep it garaged and show visitors what you can do. Yaris next! Will book it in over the next few months. Hey, my brother has a couple of antique Jaguars – one a 1962 red E-Type. He will get to see Mike’s car really soon.

Tomorrow, if it is sunny (fat chance!), I am taking another dozen photos of the now glorious dodgy bits in a dramatic display of before n after. FACEBOOK here we come. And Twitter. And Mike emailing his address book!

You know, Louise, I’ve known Mike for 17 years … and this is the first time I’ve ‘done good’ in the present stakes. I can’t believe we got all that for a grand. Exceptional value for the stunning result. Thank you so very much. Will send you the after photos, maybe for website?

Gonna buy a couple of Ferrari badges on eBay. Looks too good to be a Lexus!

Love ya work! Have fun in Canberra!

Kathryn Barton
Journalist/Editor
MJour (Distinction) UOW
GradDipWriting UTS
Marketing Practice Dip. UTS
Blog: thetypingpool.org

Louise Karalee

 

30th January 2013

“We organise quite a lot of repairs for our customers through Scratch Magic and on numerous occasions I have received positive feedback about their customer service and their repairs – I will always use them when possible. From the administration side, it’s always a pleasure to deal with Louise.

 

Karalee – R.O.A.D Membership ProgramAuto Protect”

Louise Gemma

 

22 January 2013

“Hi Louise,

Just a quick note to say thank you – the service was sensational and my car looks a million times better.

Kind regards,

Gemma”

Louise Simon Horrod

 

30th November 2012

“Hi Louise,

Just a short note to say thank you for making my car look like new again! James did a fantastic job and I am more than pleased with the result. Any  evidence of my bad parking is completely gone! I have already recommended you to a colleague at work.

Regards and Thanks,

Simon Horrod BT Financial Group”

Louise Ari

 

31st October 2012

“Hi Louise,

Your guy did a great job on both of the cars. Thanks for being such an easy and professional organisation to deal with.

Regards,

Ari”

Louise Helen and Rod Firth

 

26th October 2012

“Hi Louise,

James (what a lovely young man) arrived on time and did a great job, the car looks excellent and we are pleased with the job. Thank you for your straight forward honest approach to the quote. We will be happy to recommend your service to any of our friends.

Regards,

Helen and Rod Firth”

James Boyd C

 

4th September 2012

“James did a fantastic job and will give you a call should I require any similar work completed in the future J

 Thanks!

 Boyd C”

Hi Louise David and Jane Rothschild

 

20 August 2012

“Hi Louise,

We would like to thank you and your company for the professional manner in handling our needs for sorting out our many chips, scratches and dents on both our cars.  We were very impressed with the personal attention with inspection, booking and very satisfactory job completed all within a short period of time.  We were delighted that the work could be done at our private address and even more amazed at the finished job.  We would have no hesitation in recommending your service to anyone needing a no-fuss professional touch-up for a incredibly reasonable price.  Thanks again.

Kindest regards

David and Jane Rothschild

 L.J. Hooker Seaforth”

Hi Louise Ken B.

 

Tuesday 17th July 2012

“Hi Louise,

I would like to thank you for the excellent job James did on both of my Cars, Subaru Impreza and the Ford G6. Both  the front bumpers/skirts are now repaired and are in showroom condition. I will be recommending your service to my friends . Thank you again for a superb job.

Ken B.”

Hi Louise – Brad Bennett

 

Thursday 12th July 2012

“Hi Louise

Excellent service the job is complete and is exceptional .

I will have no hesitation in recommending your company to others via face book and linked in .

 

Regards
Brad Bennett
0409706748
Branch Manager Evocca Business College”

Hi Louise – Gareth

 

Thursday 12th July 2012

“Hi Louise
 
I am pleased to tell you that I have just had my Honda Jazz repaired for a reasonable price and not the $1800 that was first suggested by my insurance company.  I have to thank you for your help in providing the right words to use, it was probably the difference since the insurance company were talking about some of the things you mentioned; new skins, paint blends etc.  I am pleased with the work and really happy with the outcome.
 
Again thanks for your advice. I really appreciate it.
 
Gareth”

Hi Louise – Steve

 

Thursday 12th July 2012

“hi louise,

thanks to your team for doing such a great job. the completed job was exactly how you had described. i would happily recommend chips away to anyone with similar vehicle damage.

all the best

steve”

Maree Patterson

 

Thursday 12th July 2012

“Louise, I just wanted to pass on my comments in regard to the service from
James this morning.  He arrived on time, friendly and professional and the
car looks good.

I would definitely recommend your company to anyone.”

Regards
Maree Patterson
Group Manager, Financial Operations
Allianz Australia Insurance Ltd
Ph: +61-2-9390-6016  Fax: +61-2-9390 6405
Email: maree.patterson@allianz.com.au
Allianz – Best General Insurance Company 2006
Australian Banking and Finance Insurance Awards”

Hi Louise – Shane

 

Hi Louise,

Thank you so much for your prompt reply and great service (call, sms and
email). I wanted to write and let you know I filled out a number of online
forms with a number of scratch repairers for my car and to date you are the
only one to call in response and help me.

I shocked myself by selling my car on the day I listed it for sale so I
won’t need the work done but really wanted to thank you and provide you with
this feedback. I’m personally in an industry where you need to have high
communication levels and you certainly impressed me.

Kind Regards,

Shane Broekman
Residential Sales Consultant

p :: (02) 9451 5900
m :: 0404 044 280
e :: shaneb@smartmckenzie.com.au
w :: http://www.smartmckenzie.com.au

Hi Louise – Dan

 

Hi Louise

Thanks for doing a great job, guys.
It looks like new!

Regards,
Dan

Hi Louise – Donna

 

Hi Louise,

James has done a fantastic job and was so quick. All the evidence of my bad parking is
gone 🙂

Thanks,
Donna.

Hi Louise – Sally

 

Hi again Louise,

I just wanted to thank you and James for the fantastic repair to my car today. The finish is seamless and it was all done so quickly and professionally. I will definitely be recommending Scratch Magic to my friends and family.

Thank you again,

Sally

Hi Louise – Bill

 

Hi Louise,

James arrived at 8:30 and did a fantastic job. I am very pleased with the results.

Thanks!
Bill

Hi Louise – Julie

 

Hi Louise

Thrilled with the job

Many thanks

Julie

Hi Louise – Robyn

 

Hi Louise

Thanks so much to James for the fast and efficient work on our car. You guys really do live up to your name! Its like magic! Amazing!

I will definitely recommend you guys.

Thanks once again.

Cheers,
Robyn

Hi Louise – Ricardo

 

Hi Louise

The service was FANTASTIC ! Great customer service and the end result is perfect !

Have a great day – Ricardo Riskalla www.rawfit.com.au

Hi Louise – Jody

 

Hi Louise

My car looks great- thanks!

Thanks,
Jody

Hi Louise – Jack Singh

 

Hi Louise,

James came and repaired and resprayed the car in a most professional manner, to our full satisfaction within just a few hours.  His affable manner and cooperative spirit are much to be desired in workers these days. 

I thank you enormously for your cooperation in this matter.  Rest assured that I will thoroughly recommend ‘Scratch Magic’ to my friends and clients.

Warm regards,
Jack Singh
BA, BSC, MEL(Master Env. Law) ACIS, ACIM

Kirstyn

 

Hi there,

It was fantastic, all done so quickly! 🙂 Great service, thank you 🙂 

Cheers,
Kirstyn

Hi Louise – Michael S

 

Hi Louise
Many thanks to you and James for the work done on my Jaguar XJS in the city today.
The result is fantastic and I am extremely pleased with the outcome.  A 1994 car is now looking as good as new!
You really are running a great business – I particularly appreciated the quick, hassle-free process of getting a quote, your prompt responses to communications, the fact that you go out to the customer which was very convenient, James’ reliable time estimates and total professionalism and the extremely high quality of the work done.
I have already mentioned Scratch Magic to one friend and will no doubt refer you to others too.
Have a great Christmas and New Year.

Kind regards,
Michael S

Hi Louise – Jenny

 

Hi Louise,

Just wanted to let you know that I was very happy with the result of the paint repairs to my car…. Thanks very much!
James came on time and was very efficient and pleasant to deal with.  He did a great job and I will highly recommend you to all my friends.

Cheers
Jenny

Hi Louise – Thomas G

 

Hi Louise
I just wanted to congratulate Scratch Magic on the excellent repair job that was performed on my car.  Your service was professional, efficient and cost-effective with great attention to detail.  I initially enlisted your services as I was going to sell my car but after seeing the end result, I might just change my mind …
Thank you.
Thomas G

Dear Louise – Clinton

 

Dear Louise.

Great job.  I was really impressed with the service and wouldn’t hesitate to use it on my own private car.

Clinton

CLINTON MAYNARD 

Head of News 

2UE 954

Clinton Maynard from 2UE again. You guys did a wonderful repair job on one of our company cars a month or so ago.  Sadly someone ran into my wife’s car and i need a quote for that now……

Hi Louise – Chris

 

Hi Louise,
I would like to take this opportunity to thank you and James again. James did an excellent job in repairing the scratches and I am really happy with the service.

I would definitely recommend Scratch Magic to my family and friends.
Best regards,
Chris

Graham

 

Thank you for a wonderful job on the scratch repair to my wife’s VW Golf at Riverview this afternoon.
from Graham

of Riverview

Hi Louise – Star

 

Hi Louise, 
James has been and gone. He did an impressive job as usual…
Star

Hi Louise – Melinda

 

Hi Louise
The repairs were done this morning – thanks for scheduling the repair so quickly.  Fantastic service and quality.

Thanks again.
Melinda

Hi Louise – PJ

 

Hi Louise,
Your team did an excellent job …my BMW looks awesome !
PJ

Hi Louise – Paul

 

Hi Louise

Just a thank you for your team being timely, which means I got to work on time which is greatly appreciated.  
Keep up the good work.

Paul

Dear Louise – Chatswood

 

Dear Louise,

This is just a brief note to thank you for the service that you provided me.  I found the whole process highly professional and, as you intimated, the paint job is perfect, thanks to James.  You can be certain that I will recommend you to anyone I come across who might be looking for similar work done to their cars.

Best wishes,

Mr Garner
Chatswood

Louise – Kerry

 

Louise….THANK YOU.    The work looks fantastic!  James did a great job.  Thank you to him as well.

from Kerry

Sarah Mills

 

Thanks for that Louise. Some feedback- the painter was excellent, friendly and professional, I was really happy with the service and people have been asking me for your contact details.

Sarah Mills

DAVID LEIJTEN

 

Brilliant Job on my car-Fast, Efficient and Pleasure to talk to

Thank you Lou!

So easy, so clean, so efficient !  I am in ore of how simple and unobtrusive your company is! Trevor? Turned up, asked for the keys, 1 hr later he was done, no fuss and had cleaned up the area. The car looks fantastic – as new ! Brilliant! Thank You

Have a great week!

DAVID LEIJTEN
Sales Executive
The Bambach Saddle Seat Pty Ltd
Ph  61 2 8966 4800
fax 61 2 9948 9834

Dear Louise – Caroline Malassigné

 

Dear Louise,

I just wanted to thank Scratch Magic for the wonderful job they have done on my car. The process has been very efficient and painless! We emailed a picture of the damaged parts of the car and received a quote back within 24 hours. The price quoted being very fair and competitive with other quotes we had received, we decided to use Scratch Magic. We set up a day and time for Scratch Magic to come. We were asked if we could provide access to a power point and were made clear that the car should not be exposed to the rain of course for a few hours after the repair would be done. On the arranged day and time, Scratch Magic came and it was all taken care within 3.5 hours. It was done extremely professionally and quickly. We were very impressed with the quality and the efficiency of the service provided.

Being very busy working on our own business and our car being used every day by our Sales staff for marketing purposes, the fact that we didn’t have to bring the car just for a quote and for the repair allowed us to gain precious time and maximized our ability to use the car again. So, I would recommend Scratch Magic any time to anyone who needs this type of services and wants to have their car taken care of with no headache and great results.

Caroline Malassigné
Robertson EmbroidMe Mona Vale
(02) 9999 1159

Dear Louise – Bronwyn Nakhla

 

Dear Louise,

Thank you for your help in getting my 2004 VW Golf back to “as new condition” as promised by you.

 It looks great and I wish I had done it sooner! You have been very helpful, honest and accomodating in getting the work done for me at a fantastic price and trust me, I shopped around. I will have no hesitiation in recommending your business to anyone who wants their paint job back to “as new”.

Thanks again, Bronwyn Nakhla

Dear Louise – Craig McGrath

 

Dear Louise

My sincere thanks for the  fantastic repairs to both  our new Mercedes C200K Avantgard and 10 year old Toyota Celica.
Both vehicles have come up like brand new and the cost of repairs was very reasonable.

I have no hesitation in recommending “Scratch Magic” to anyone and have already passed  your number out to a number of my staff and collegues.

Please convey  my thanks to James for doing such a great job.

With thanks and regards,

Craig McGrath

Hi Louise – Andrew

 

Hi Louise,

Thankyou for the excellent work on repairing the bumper bar for my car. It now looks great !

Please pass on my thanks to the repairer who undertook the work. Very happy with this.

Cheers
Andrew

Hi Louise – David

 

Hi Louise,

Just wanted to say thankyou, my car has come up looking great. I’m sorry, I forget his name, but I have a couple of comments…
1) He was on time.
2) Took the time to explain what he was doing.
3) Obviously takes pride in what he does.

Anyway, I will be passing along your details should anyone need the right attention.

Cheers
David

Smartline
David Inglis | Personal Mortgage Adviser

Lachlan

 

I totally recommend Scratch Magic. The repairman, James, was on time, well-presented, polite and friendly. He did a fantastic job and the car now looks great for the summer holidays – no more dents or scratches! Louise was prompt and efficient in her dealings with email, and provided a competitive quote based on pictures I sent her online. I would highly recommend Scratch Magic to any other prospective customers – they operate with honesty, integrity and keep their word in terms of pricing, promptness and quality of work.”

Safe and happy Xmas to you and your family!

Lachlan

Hi Louise – Richard

 

Hi Louise,

Just wanted to thank you (and James) for the job completed on my car – looks fantastic.
I will have no problems in recommending your services to family and friends.
Thanks again,

Richard

Dear Louise – Alan

 

Dear Louise,
Alex has just told me that, not only is he completely satisfied with the work, he was very impressed with the service.
Another satisfied customer.
I hope I never have to use your services again. (I have just had my second cataract removed and should be able to judge distances better!)
But I shall be happy to recommend you to anyone.

Thank you once again
Alan

Dear Louise – Andrew McCrea

 

Dear Louise,

I would like to express my appreciation after James did his “magic” using Scratch Magic to fix scrapes and scratches on my Lexus SC430 Convertible.  From the time you came to provide a quotation, to the (earlier than) on-time arrival by James to ply his magic on my car at home, to the amazing result achieved, it has been an absolute pleasure to have used Scratch Magic.  I could not believe how great my Lexus looked after James had finished – he finished the job even earlier which was another plus.

So thanks to you (and to James for making my Lexus look like brand-new again).  I would not have believed the amazing transformation unless I saw it with my own eyes. Pure  magic!  I have referred Scratch Magic to other friends/colleagues. And happy to speak to anybody else that is not certain what to do with scratches on their car.

Cheers

Andrew McCrea

Louise – Maree

 

Louise, I just wanted to pass on my comments in regard to the service from James this morning.  He arrived on time, friendly and professional and the car looks good.

I would definitely recommend your company to anyone.

Regards
Maree
Group Manager, Financial Operations

Hi Louise – Steve

 

Hi Louise,
thanks to your team for doing such a great job. your painter (James?) did the cutting & polishing at no extra cost. The completed job was exactly how you had described. I would happily recommend Scratch Magic to anyone with similar vehicle damage.

all the best

Steve

Louise – Terry Morgan

 

Louise,
Thanks for having James re-do the work on my Lexus. He’s done a great job
and I’m pleased with the result.

With thanks

Terry Morgan
Carlingford

Hi Louise – Mary Morris

 

Hi Louise, 

Just writing to say thanks and that James did a great job- I am very happy. have recommended you  guys to a few people in the office :0) 

Mary Morris
Marketing Executive

Hi Louise – Yoke-Eng

 

Hi Louise,

Just wanted to say that James did a really good job in buffering the remaining scratches & not to mention the fantastic job he did last week on the front & back of my car.  My sister was asking me where all the scratches were before 🙂

I have already spread the good words around!

Cheers & Thanks again, Yoke-Eng.

Hi Louise – Andrew

 

Hi Louise

I just wanted to say THANK YOU to yourself and James for the great work on my car. It seriously looks brand new and is something I should have done much earlier!

Cheers
Andrew

Hi Louise – Jessica Gathercole

 

Hi Louise,

Just wanted to say a big thank you for a job very well done. I am extremely pleased with the results.

I will definitely be referring Scratch Magic to friends and family.

Thankyou for your generosity in allowing the initial quote. You have helped out a new young mother more than I can say!!

Well wishes for future business,

Jessica Gathercole 🙂

Thanks Louise – Lawrence Sank

 

Thanks Louise and James the car looks great.

Regards
Lawrence Sank

Hi Louise – Matthew Dunn

 

Hi Louise

I wanted to let you know that, once again, I am extremely happy with all work carried out to both my cars.
The respraying has brought my MX8 back to being perfect and I loved being able to keep the spend on the MX5 to a minimum by going with the all over brush touch which improved it no end!
Not only was I happy with the work but all the technicians were punctual, professional and very pleasant to deal with.

Many Thanks
Matthew Dunn

Hi Louise – Sanjeev

 

Hi Louise

I would like to comment that James did a very good job and was very professional. I would definitely recommend friends should they require such service.

Kind Regards
Sanjeev

Hi Louise – Frances

 

Hi Louise

I haven’t had a chance to look at the car yet – but my partner said James did a great job.
Thanks for organising everything and pass my thanks onto James.
 Have a lovely Christmas and all the best for the New Year.

Cheers,
Frances

Dear Louise – Rob Ruffell

 

Dear Louise,

Professional, efficient job with no hassle to the working day – thanks very much I’ll be sure to recommend you guys to everyone i know.

Regards,
Rob Ruffell

Hi Louise – Alfred

 

Hi Louise,

James is a genius!!! So happy with the work, time taken and the result. You are guaranteed any future scratch work that hopefully doesn’t come my way…lol.

Thank you so much!

Take care, and best regards

Alfred

Dear Louise – Simon Nolan

 

Dear Louise,

I wanted to thank you and your staff for the great job, the best testimonial I can give is that I would recommend you to others, which I have already. Feel free to quote me.

best regards,

Simon Nolan

Hi Louise – Andrew Greer

 

Hi Louise,

Thankyou for the excellent job in repairing the scratches on my Holden Astra. This is the 2nd time I have used your service, and once again the result was outstanding. Your service is so convenient, I just emailed the photos of the scratches and then organised with you for your repairer to come to the house and repair the car whilst I was at work. I would recommend your service to anyone else needing minor dents or scratches repaired.

Thank you so much!
Take care, and best regards
Andrew Greer