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About Us

 

Established 17 years ago by Louise Ryan.  Over to 15,000  cars repaired!

The first mobile paint repair service to be offered on the Northern Beaches, North Shore and Eastern Suburbs of Sydney – and the only business of it’s kind owned and operated by a woman.  Louise quotes all the repairs personally and with every quote provides comprehensive information to you, the customer.  This ensures you are fully informed and also enables Scratch Magic to meet all your expectations.
Meet Louise by watching the bumper repair video on our home page.

Scratch Magic began as a Sydney based ChipsAway franchise in June 1997 but following the collapse of the Australian Master Franchise in late 1998, Louise continued trading as an independent non-franchised ChipsAway business along with a number of other ex-franchisees, under the umbrella of Automotive ChipsAway Australia.

In 2001 Louise ceased working for commercial outlets such as car rental companies, used and new card yards and instead concentrated on providing a professional mobile paint repair service to the private sector only.  Scratch Magic now covers a wide area of Sydney including the Eastern Suburbs, the North Shore and the Northern Beaches.  More recently, now extending into the Sutherland Shire, the Inner West and the Parramatta area (with the help of online quotes – most areas of Sydney can be covered!).

In early 2006 ChipsAway International applied to register the ChipsAway trademark in Australia. An agreement was eventually reached in early 2008 between our ChipsAway group and the three remaining ChipsAway operators in Australia for ownership of the ChipsAway trademark to transfer back to ChipsAway International, and our ChipsAway service became Scratch Magic.  The Melbourne ChipsAway service now operates as Scratch Busters.

Since separating from the franchise organisation we have continually refined and developed our repair practices and paint system in pursuit of the highest standards achievable in our field. Scratch Magic has developed a solid reputation throughout the Sydney retail sector and we generate substantial repeat and word of mouth referral business.

How We Operate Now

Scratch Magic employs qualified technicians for all repairs to your vehicle.

We offer a no obligation free quote with the car being assessed at your home or office and a written quote is provided on the spot.   Alternatively, photos of the damage can be emailed to louise@scratchmagic.com.au (see contact us page) and Louise will provide a quote by return email. When emailing photos be sure to state your location in Sydney and leave a contact number.

Over the past 17 years, Scratch Magic has probably repaired just about every model of car there is. From Fords, Holdens and Toyotas to the latest Mercedes, BMS’s, Porsches, Ferraris and Lambourginis.  From tradesman’s work vehicles, movie and television filming trucks, motorcycles and caravans to kitchen doors, gymnasium and dental equipment.    We’ve even carried out paint repairs to a helicopter!

You can be confident  that we have the skills and experience needed to provide the quality finish you desire.   Scratch Magic prides itself on making and keeping appointments to the timeframe agreed upon.  If delays occur, a courtesy call is made informing you of the delay and a new estimated time of arrival is set.

Your time is precious and we treat it as such.

Taking An Active Role In Our Community

Listed are some of the charitable organisations that Scratch Magic supports on a regular basis:

Being located on the northern beaches, Scratch Magic has a good understanding of the need to have adequate beach patrols and supports NSW Surf Life Saving through regular raffle ticket purchases.

On an annual basis, Scratch Magic collects household goods donated by a variety of small businesses located on the Northern Beaches. These are then given to charitable organisations such as Clothesline Incorporated www.clothesline.org.au